Returns & Exchanges

At LittleNest Store, we understand that parents want only the best for their little ones. If you’re not completely satisfied with your purchase of baby essentials, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging with all tags attached
• Accompanied by proof of purchase

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

1. Contact our customer care team at [email protected] within 15 days of receiving your order
2. Provide your order details and reason for return/exchange
3. Wait for approval – we’ll email you return instructions within 1-2 business days
4. Package your item securely in the original packaging if possible
5. Ship the item back to our Nashville facility (return shipping is at customer’s expense)

Refund Process

Once we receive and inspect your returned item:

• We’ll process your refund within 3-5 business days
• Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable
• For exchanges, we’ll ship your new item once we receive the return

Note: It may take additional time for your bank or credit card company to process and post the refund to your account.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective baby product (like a car seat with missing parts or a baby bottle with manufacturing flaws):

1. Contact us immediately at [email protected]
2. Include photos of the damaged/defective item
3. We’ll arrange for a replacement or refund and cover return shipping costs